callexSee what calls are doing for the business.
Callex turns calls into useful data. Outcomes, transcripts, quality scores, and ROI reporting let you prove impact and improve with confidence.
Track what actually happened.
Measure resolution and containment rates, handle time, and cost per call across agents and locations. See the trends you can act on.
- Resolution & containment tracking
- Cost and handle-time analysis
- Segment by agent, line, or location
Calls, searchable.
Broad transcript and recording coverage, indexed and searchable by intent, outcome, or keyword. Nothing is a black box.
- Broad transcript coverage
- Search by intent or keyword
- Recordings with redaction
Reporting that fits how you work.
Build custom dashboards, schedule reports to your inbox, and push clean data to your warehouse or BI tool, via scheduled exports, webhooks, or an authenticated REST query API that returns call records and transcripts by date, outcome, or agent.
- Custom dashboards & alerts
- Scheduled exports, webhooks, or REST query API
- Works with any warehouse or BI tool
QA beyond small samples.
Automated quality scoring gives you broader coverage than manual sampling, surfaces anomalies, and flags the conversations worth a human review.
- Automated scoring across call sets
- Custom QA rubrics
- Anomaly & risk flagging
Ready to put voice AI into production?
Talk to our team about your use case and see Callex running on your own calls.