Questions, answered.

Most teams are live within a few weeks. We start with discovery and call-flow mapping, build and test in a sandbox against your own scenarios, then roll out in phases, usually beginning with a single high-volume call type before expanding.

Callex connects over SIP and works with major carriers and telephony providers. There’s no rip-and-replace: you route a number or a specific queue to Callex and keep the rest of your setup as it is.

It takes action. Through connectors to your CRM, ticketing, and backend systems, an agent can book, reschedule, verify a caller, update records, and carry out routine tasks during the call, not just read out information.

Today Callex handles Hebrew and English for live, natural conversation. We’re expanding language coverage as we grow, and we’ll be upfront about what’s production-ready for your use case.

You define the escalation rules. When a call falls outside what the agent should handle, Callex hands it off to the right person or team with the full context of the conversation, so the caller doesn’t start over.

Callex runs on multi-region infrastructure with automatic failover, and calls can be captured with transcripts and outcomes you can monitor. You get visibility into what happened on each conversation, not a black box.

No. It’s built to absorb the repetitive, high-volume calls that tie up your staff, so your people can focus on the complex, high-value conversations that genuinely need a human.

Pricing is tailored to your call volumes and the workflows you want to automate, so engagements are sales-led rather than self-serve. Get in touch and we’ll put together a quote for your use case.